At Roland DG, we take pride in providing exceptional after-sales support through our Customer Care and Extended Warranty Plans. Our goal is to keep your business running smoothly without unnecessary downtime so that your investment in Roland DG technology is protected.
Customer Satisfaction That Speaks for Itself
Our customers are our best advocates and their satisfaction with our after-sales service and support is clear. Here are some of their experiences:
- “The after-sales experience with Roland has been great…any time we’ve needed help, we’ve always had an engineer on site within a day or so.” Shane Pritchard, StickerShop
- “I’d like to congratulate your team on going above and beyond to deliver excellence in customer support.” Steve Bell
- “…the Silver Service package from Roland DG Care is second to none, and good value compared to third-party services.” Andy Cooper, Beams International
- “It’s always reassuring to know the printers have been thoroughly checked over and have been given a clean bill of health.” Printelle
These testimonials highlight just a few of the many satisfied customers who rely on Roland DG for dependable service. Whether it's a rapid response from a qualified engineer or the long-term reassurance of regular maintenance, Roland DG Care is here to support your business.
Proven Customer Satisfaction – The Numbers Don’t Lie
Our latest survey results show just how much our customers appreciate the care they receive:
- 66% of customers rated our technical support as “Very Satisfied” before their engineer visit.
- 83% of customers were “Very Satisfied” with the quality of their RolandCare engineer visit, with overall support satisfaction at 72%.
Our commitment to customer satisfaction is further reflected in our Net Promoter Score (NPS), with an all-time score of 60. This demonstrates the loyalty and trust customers place in us.
Why Choose Roland DG Care?
Our Extended Warranty Packages provide comprehensive coverage, allowing you to focus on growing your business while we take care of your machines. With Roland DG Care, you receive a comprehensive package far beyond the printer itself. Here’s what makes our Extended Warranty Plans stand out:
- Preventive Maintenance Visits: Occur every 6 months to keep your devices running efficiently.
- Genuine Spare Parts: Uses only the best quality components to keep your printer running smoothly.
- Academies and Training: Learn directly from experts to unlock your machine's full potential. Extended Warranties: Protection against unexpected costs for up to 5 years.
- Technical Support: Factory-trained engineers, remote support, and cutting-edge diagnostics ensure minimal downtime.
- Access to Roland DG Connect: A real-time monitoring for smarter maintenance.
- Predictable Costs: No hidden fees, no nasty surprises.
Customers like Alex Liggett from The Vinyl Guys value their extended warranty because it gives them "access to experienced engineers when I need help." And Joanna from I Love Designing praised our engineers' professionalism, saying, “Our machine is so much better, and the biggest difference was the engineer, Mike.” When you choose a Roland DG Care Plan, you’re investing in a partnership that helps you maximise your business potential while avoiding unforeseen costs. We’re with you every step of the way, helping your business grow, innovate, and succeed.
Conclusion
Our Extended Warranty Packages provide comprehensive coverage, allowing you to focus on growing your business while we take care of your machines. With benefits like predictive breakdown alerts and automatic firmware updates, Roland DG Care ensures your equipment operates at peak performance. Don’t leave your business to chance. Contact us today to learn more about how Roland DG Care can support you with reliable service and extended warranties that deliver true value.