Roland DG Care Plans

Of course – Roland DG Care cover many current and older machines.

Our technical support teams are on hand to support you Monday to Friday 9am to 5pm. The quickest way to contact us is using myRoland to open your support case. This ensures that the technical support advisor has all the necessary information to hand to offer accurate support as quickly as possible.

Our original and extended warranty packages cover a wide range of Roland DG machines. For pricing and contract options, please login/ register on myRoland where you can view the full range of extended warranties available for your machine.

We have discounts available for multi machine cover, as well as multi year cover, all with one annual payment or monthly interest free direct debit. Contact 01275 335540 for more information.

To start the support process you'll need to raise a support case. This can be done in several ways, either by calling our support line on 01275 335540, emailing techsupport@rolanddg.co.uk or the quickest and easiest way is by registering an account on myRoland - my.roland.eu

When your case is raised you will be assigned a case reference number and our Tech Support Team to begin work on finding a solution within your warranty's agreed SLA. This process can be handled by phone, email or remote login and support. When using myRoland, you can interact with our Tech Team in real time at your convenience.

Our Tech Support Team can resolve 65% of cases remotely without the need for an engineer visit, minimising downtime for you and getting you back up and running quickly. If your case cannot be resolved remotely, it will be passed to our Engineering Team for an on-site visit. Depending on the SLA specified by your warranty, our Engineer Schedulers will contact you the day before the next available visit to arrange a convenient time and date for an on-site visit.

An engineer will arrive at the time and date agreed and work on resolving problem you have. Besides checking the reported fault, they will also check all aspects of your machine and repair where needed. All parts and labour are covered within the terms of your warranty. Where machines don't have an active contract or warranty, the engineer will explain what is required to repair the fault, advising of costs before completing any repair.

Given the extensive diagnosis work our Technical Support Team perform at the initial stages of the case, we are proud that we are able to achieve an industry leading 98% first time fix rate in the field.

Roland DG Connect diagnostics and predictive breakdown support systems monitor your machine and system performance 24 hours a day, 7 days a week to ensure that everything is working as expected. It notifies you if there are firmware and software updates for your device to bring you the latest features. In the event of any errors or predicted faults, it will alert you in advance of an issue and take corrective action before your machine and your business stops.

Should problems occur our suite of advanced connected digital support tools allow you to get the help and support you need at the time you need it. Our intuitive ChatBot can answer your questions and help repair a number of faults at a time convenient to you, day or night. If you need further support, you can raise a case in myRoland.

Roland DG Connect is your Roland DG Printer Companion application which gives you a detailed understanding of your entire print operation through a simple to understand dashboard and smartphone application. Check your ink levels, consumable life, printer health and more.

DG Connect Premium and Pro features.
• Advanced dashboards: A wider range of analysis and insight for your business.
• Multi-user: In case your business has multiple users or locations. This information can be used to formulate operation plans, improve supplies efficiency, and monitor and schedule maintenance across locations.
• Automatic VersaWorks settings backup: Ensure your VersaWorks print settings are safe and secure, especially in the event of a computer crash or system upgrade.
• Automate your jig printing process with PrintAutoMate: This powerful clou-based tool saves you time and effort, ultimately helping you to increase your productivity and reduce errors in repetitive printing tasks.

myRoland is your portal to the Roland DG World. Registration is completely free and gives you access to a full library of Manuals, Drivers, Software, Firmware, Tutorial Videos, Colour Profiles and more.

It’s where you can contact us to raise a support ticket, check the status of open and historical support cases, and check your warranty status.

Roland DG Care is a comprehensive, proprietary support service available through every stage of ownership, starting before your product is even installed and extending through its lifespan.

Established with your business requirements in mind, Roland DG Care provides ongoing maintenance and real-time information updates, insuring that professional users and beginners alike can use Roland products for many years with complete peace of mind.