An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DG drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, we advise uninstalling this specific Windows update using the steps covered here.

Affected Models:
Cutters: GS2-24,GS-24,GX-24.GR-420/540/640,GX-400/500
Engravers: EGX-20, EGX-30A, EGX-350/400/600

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