Service Engineer Nordics - Digital Print

Roland DG - Farum Office in Denmark – Hybrid


As Service Engineer Nordics, you will be an integral part of the EMEA Service Team. Your role is to provide high-quality support and technical service of Roland DG Print machines primarily in the Nordic countries.

We are looking for a talented, service-minded, passionate service engineer with a “can do” attitude and willingness to continuously learn and develop in response to changing needs.


Main responsibilities

  • Provide excellent technical service to dealers and their end-customers primarily in the Nordics
  • Install machines onsite and at shows and exhibitions
  • Coordinate access to all Roland DG systems/portals for dealer service engineers
  • Provide external and internal user training
  • Administrative processing of service order reports and handling of warranties in collaboration with HQ
  • Execute rework, repairs or adjustment work (modification/adaptation) for devices in the Farum warehouse and showroom
  • Implementation of new systems, procedures and tools into the support function
  • Responsible for continuously increasing your technical knowledge and transferring this into the technical training of partner service engineers and colleagues
  • Actively use Roland Community Pages to contribute to global sharing of technical expertise
  • Ad hoc support of service engineer colleagues in EMEA



  • Experience from digital print technical domain
  • Accustomed to working in international service environment
  • Comfortable making customer facing service training and support



  • Knowledge of existing and new Digital Printing technology portfolio (hardware, software, inks)
  • Self-starter, well- organized and able to manage multiple deadlines
  • High computer literacy comfortable working with administrative systems and processes
  • Can communicate effortlessly in the Nordic languages and English
  • Able to convey technical information to non-technical personnel
  • Strong people skills; good at building relationships within and outside the organization
  • Personal passion for technical development in print industry



This role will be located in our Danish office in Farum.

As there will be quite some onsite support, travel days are estimated to be 40% of your time and will primarily be in the Nordic countries.

We offer a competitive salary package, employee benefits and a great place to work with high flexibility and development opportunities.

If you are interested in the position, please send your motivated application and CV to EMEA Careers by June 8th 2023 - Att. Camilla Lembøl Christensen.

For questions about the position, please feel free to reach out to Head of Service Jesper Jensen at +45 2041 4551 or