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Roland cares

Roland offers you the best service and support in the market. We make a difference through certified technicians, a friendly helpdesk, extensive warranties, attractive service packages, free software/firmware updates and more.

Trained dealers at your service

Roland DG has an extensive network of well-trained dealers. They are regularly trained to keep up with our latest developments. Furthermore, we annually test the knowledge and skills of the technicians. Thus we ensure that they can always support you thoroughly and efficiently.

Contact an authorised service centre near you for technical support
Find out more about the technician training
We have the world's best technicians

Roland Customer Care will help you

Our Customer Care department would also be happy to assist you. Send us a description of your technical problem and your device serial number, and we will contact you as soon as possible. In case of urgent technical issues, we are happy to help you over the phone. You can reach our helpdesk during office hours at +32 (0) 14 57 59 80. Keep the serial number of your device ready when you call. That will help us assist you more quickly.

Mail our helpdesk

Extended warranty

Roland not only offers you excellent support, but also extended warranties on all its equipment. Most devices come with a one year warranty. You can extend the guarantee by simply registering your device. You will find that Roland is the right choice!

Standard one-year warranty
Register for extended warranty

Care packages offer the most extensive protection

All our machines are extremely reliable and will last for years. We also offer comprehensive Care packages for maintenance and repairs if any. Our Care packages cover all costs associated with maintenance and repair: parts, labour and travelling costs are covered.

Find out more about these Care packages:

For Belgium, The Netherlands and Luxembourg

For Germany, Austria and Switzerland
 

Free updates

We provide several devices with free software. The updates for the software and firmware are also free. You can download them via the update module in the software or via the Roland DG Corporation Download page.

To go to the Download page

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