Roland offers you the best service and support in the market. We make a difference through certified technicians, a friendly helpdesk, extensive warranties, attractive service packages, free software/firmware updates and more.
Trained dealers at your service
Roland DG has an extensive network of well-trained dealers. They are regularly trained to keep up with our latest developments. Furthermore, we annually test the knowledge and skills of the technicians. Thus we ensure that they can always support you thoroughly and efficiently.
Roland Customer Care will help you
Our Customer Care department would also be happy to assist you. Send us a description of your technical problem and your device serial number, and we will contact you as soon as possible. In case of urgent technical issues, we are happy to help you over the phone. You can reach our helpdesk during office hours at (+34) 935 918 400. Keep the serial number of your device ready when you call. That will help us assist you more quickly.
All our products include a 12-month-Warranty in refills and labor. In addition, the willingness to support and serve our customers. Therefore, we contribute to a high degree of confidence and calm.
Hand by hand with our Authorized Service of Roland DG technical issues we work under the same filosophy so as to achieve the top in quality service standards. It is not however covered warranties other than the above mentioned. Roland will not be held responsible of any harm, whether forseeable or not, caused by deficiencies in such products. Should you like more information on our warranty program, please, do not hesitate to send us an e-mail:
Roland not only offers you excellent support, but also extended warranties on all its equipment. Most devices come with a one year warranty. You can extend the guarantee by simply registering your device. You will find that Roland is the right choice!
Care packages offer the most extensive protection
All our machines are extremely reliable and will last for years. We also offer comprehensive Care packages for maintenance and repairs if any. Our Care packages cover all costs associated with maintenance and repair: parts, labour and travelling costs are covered.
We provide several devices with free software. The updates for the software and firmware are also free. You can download them via the update module in the software or via the Roland DG Corporation Download page.